We build and develop relationships with customers. We are an international customer service provider with over 20 years of experience working with major brands in Poland and around the world.
We combine industry knowledge with modern technologies and human empathy. We streamline customer service, enabling companies to fully focus on growing their business.
We understand that companies today are looking for a single, trusted partner. That is why we take responsibility for entire business processes, providing end-to-end solutions and not just individual services.
At Arteria Customer Experience, we combine the skills of customer service experts and the potential of modern technologies such as AI and automation.. We provide consistent and effective solutions that translate into real customer satisfaction for our Partners and support the development of their business.
We provide consistent and effective solutions that translate into real customer satisfaction for our Partners and support the development of their business.
It brings together teams and technologies dedicated to end-to-end customer service and building positive experiences at every stage of interaction with the brand.
We support sales and customer service, conduct marketing research, and design advanced process automation using AI.
We offer communication in multichannel and omnichannel models in 20 languages, which allows us to reach customers around the world, taking into account local specificities and customer preferences.
Our experienced teams handle enquiries and complaints, arrange meetings, and ensure effective debt collection.
We combine AI and automation with personalised contact and a human approach – we handle 85% of enquiries automatically with a satisfaction rate of 98%.
Build and maintain lasting relationships with your customers.
Optimise costs and improve customer service with smart automation solutions.
Break through language barriers and grow in foreign markets with multilingual customer service.
Analyse and optimise the effectiveness of your marketing efforts.
Secure your company's liquidity and recover receivables effectively.
Our aim is to support the business by building valuable customer relationships. We create communication solutions that help better understand the market and audience expectations.
The collaboration is based on partnership – we analyse processes and suggest improvements. As a result, we increase customer satisfaction while interacting with the brand, which makes a real difference to business growth.
Find out more about usWe provide comprehensive end-to-end business solutions in cooperation with companies from industries such as marketing and sales, IT, logistics, and document archiving.
The unique single point of contact operating model brings the companies and their competences together, so that our Partners can find the answer to all their needs in one place, without having to sign further contracts.
We ensure the highest standards of security, confirmed by ISO 27001 certification and years of experience working with sensitive data. Our systems are regularly updated and tested to meet the latest cybersecurity challenges.
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Customers in the telecommunications & IT industry are demanding and expect fast and effective solutions. Our processes combine the experience of regularly trained experts and modern technology, including chatbots and voicebots that eliminate long waiting times.
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We support institutions in improving the quality of citizen service by providing tools and expertise in effective communication. Our consultants have the right tools and knowledge to provide information on administrative procedures and to assist in the use of public e-services.
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Access to energy is fundamental to the functioning of businesses and households. We are a reliable Partner to companies in the energy sector. We provide consumers with the necessary information and assist with technical problems.
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We help companies compete successfully in the dynamic FMCG market through effective order management, complaint processing and trend analysis. We support sales, run customer service offices and take care of after-sales and back-office services.
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We create customer service strategies that are an important element for building a personalised experience, so crucial in the e-commerce and retail industries. We use multichannel communication and, thanks to modern technology, we reduce the time needed to obtain information, building trust in the brand.
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Speed and reliability are the key values in the automotive industry. Knowledgeable teams and intelligent process automation improve customer service and enable the companies we work with to respond efficiently to customer enquiries.
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We carefully select dedicated teams to service the medical and beauty industries. We provide access to a hotline at non-standard hours and special communication channels, such as video consultations in sign language. We guarantee a discreet and professional service, respecting the privacy and confidentiality of medical information.
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locations nationwide
employees in Poland
clients from various industries
We support our Partners in modern customer service, combining AI technology and automation with human empathy and local expertise.
We have completed hundreds of projects in Poland and abroad, working with leaders in the financial, medical, e-commerce, telecommunications, energy and FMCG industries.
We are part of the Arteria Group and support companies in many business areas – customer service, marketing and sales, IT, logistics and document archiving.
We hold the international ISO 27001 certificate.
We serve companies in more than 20 languages while maintaining local specificity.
We achieve an average of 20% reduction in operating costs.
We use AI and automation, which allows us to handle 85% of enquiries automatically with a satisfaction rate of 98%..
We increase end-customer satisfaction by up to 30% through personalisation.
We were responsible for delivering a professional telephone service, which resulted in increased efficiency and improved customer satisfaction.
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The aim of the project was to create a telesales campaign and make contact with telephone network subscribers to get them to activate the telephone handset insurance on offer.
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We increased the efficiency of internal, individual, and business customer service for a retail network of filling stations.
Read more(...) The foundation of our relationship with Contact Center Sp. z o.o. is professionalism combined with personal commitment to the collaboration and our individual needs. We are fully satisfied with the provision of the services, which are rendered with due professional diligence. All this makes cooperation with Contact Center Sp. z o.o. efficient and creates a good working atmosphere. We can recommend the company's services to everyone.
Check out what's new at Contact Center. Here you will find information about our projects, successes, and activities aimed at supporting society and the environment.
