Technology

One of the critical aspects of offering top-quality services is appropriately selected technology base. Therefore, building our infrastructure, we cooperate with key vendors which guarantee the highest standards. Systems offered by them are synonymous of professionalism, quality and reliability.

Our technological partnerships guarantee that our services also in the future will use the best modern technological solutions and will continuously develop with scientific progress.

The technological infrastructure on which our team works includes:

Contact centresystems

SQL Server ® database software

Maintenanc, development and implementation of call center

Call centre system

Compliances recording solutions

Network security

Security of servers and workstations

Security

We fulfil all requirements concerning security standards for storing and protecting personal data.

We constantly monitor our staff – our consultants are selected through a reliable recruitment process, which guarantee a high quality of information transfer and assure the provision of knowledge which is specified and expected by the client.

The work of our consultants is controlled by the internal Quality Monitoring Department. Telephone calls made in campaigns related to personal data processing are digitally recorded with the use of the NiceLog and ReDat recording systems. The systems are the main element of the call centre, enabling improvement of quality of customer service and securing the interests of our clients.

We also provide high quality of services and effectiveness of the solutions by taking care to maintain a proper level of security and reliability of the IT hardware.

We use cluster technology and redundancy of data storage to guarantee the highest possible availability of our key systems.

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