The HelpDesk and ServiceDesk services enable Contact Center’s consultants to provide general and technical support to our business partner’s customers. The consultants working on this type of campaign solve problems, issues and suggest solutions.
The service offered by Contact Center is outsourced group of specialists responsible for technical support at your company.
In the HelpDesk service, the customer receives the final solution to the problem which he reported to our specialists.
However, in the case of the ServiceDesk, every report is transferred to the second line of support, for instance to your company’s Technical Department.