The benefits of implementing research

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The benefits of implementing research

• experienced team with knowledge in the survey field,
• experienced interviewers executing tens of thousands of questionnaires monthly
• professional coaches and trainers
• monitoring and quality management specialists

High quality standards:

• Consultant monitoring by Supervisor and quality Department, additional daily inspections of the research supervisor  / Project Manager.
• interviewers incentive system depends on the efficiency and quality assessment work.

Unique technological background:

• possibility to use designed by Contact Center system for CATI and CAWI – the modules are part of an integrated contact center infrastructure – having our own technical tools we are more flexible and able to meet our clients requirements for the database management, questionnaires and reports construction.
• Contact Center technical Infrastructure allows to record 100% of the interviews.

The maximum efficiency as a result of a great number of campaigns realized by Contact Center - economies of scale

• over 2 200 fully-equipped call center seats
• over 100 million calls per year (made in telesales campaigns, telephone interviews, answered on the information lines)
• special procedures and the effectiveness management rules

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