The Benefits of Implementing Research

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The benefits of implementing research:

• Experienced team with exceptional knowledge in the surveys field.
• Experienced interviewers executing hundreds of questionnaires monthly.
• Professional coaches and trainers.
• Monitoring and quality management specialists.

Highest quality standards:

• Consultants always monitored by supervisors and quality department team. Additional daily inspections of the research by the supervisor and project manager.
• Interviewers incentive system dependant upon the efficiency and quality of the assessment work.

Unique technological background:

• The option to use the proprietary Contact Center system for CATI and CAWI – the modules are part of an integrated contact center infrastructure – having our own technical tools, we are more flexible and hence able to meet our clients requirements when it comes to database management, as well as the design and creation of the questionnaires and reports.
• Contact Center’s IT infrastructure allows us to record 100% of the interviews.

Contact Center capacity and statistics:

• Over 2,200 fully-equipped seats in our call centres.
• Over 100 million calls made per year (telesales campaigns, telephone interviews, customer care & infolines).
• Special procedures and exceptionally effective management processes.

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