Sales Support

Our sales support solutions include organising meetings for the client’s sales force (including planning schedules for individuals to optimise their work), lead generation (calling the target audience and creating a database of interested customers), and making welcome calls.

Professional Call Scenarios

Call scenarios are simple computer applications prepared for each project from materials supplied by the client.

Based on the supplied document, we create an electronic version of the script, which is connected to the database and allows the data obtained during the call to be captured and automatically stored in the database.

Monitoring our Consultants

Campaigns are monitored through the Call Center Supervisor (CCS) program, which allows reports to be generated based on the needs of individual customers. The reports contain various information, including the number of calls, waiting time, call duration, most frequently asked questions as well as questions not included in the scenario.

Training and Coaching

A dedicated team of highly qualified experts is responsible for organising and delivering training, and tailoring it to the individual needs of our clients. This training program prepares our employees to work as either a consultant or Team Leader.
Our consultants undergo a regular and continuous monitoring and evaluation process which allows us to maintain a consistent, high quality of customer service. Furthermore, this provides us with the necessary feedback to further develop our consultants.

Fully Integrated IT Systems

At Contact Center, we ensure complete integration of the campaign with the client’s CRM platform, centralising all sales, promotional and customer service data in one place. All the interactions that occur between our clients and their customers are stored in a custom-built database. The data can then be analysed and various reports generated leading to the development of an efficient and improved offering that meets our customers’ expectations.

Call Recording and Storage

Contact Center provides the ability to record calls and store them on external media. Call recording and registration is especially important when conducting business over the telephone. We grant our clients with online access to all recordings throughout the life of the project. By ensuring the highest IT security standards, our clients can review current as well as archived recordings.


Our clients can access reports related to their Telemarketing and Sales campaigns either online or via email. Customised reports can be generated according to the needs of the client.

Statistical Reports

The client is able to obtain in-depth information on the working time of agents’, the number and duration of calls conducted, as well as reviewing the current status of each agent working on the campaign. Statistical reports are provided using the CC Pulse System and the details are categorised by day, hour, subject and result of the support – depending on the client’s needs.

Billing Reports

The customer receives reports that include information on outbound call costs, agent statistics, and inbound/outbound call traffic characteristics. The user-friendly website interface allows each user to check the cost and duration of calls. Additionally, it is possible to define groups of users for whom the report is generated as well as present collective summary reports.

Our Experience

Contact Center conducts comprehensive campaigns for clients from a wide range of industries:

• Public Administration & Education
• Research Agencies
• Construction
• Advisory & Consulting
• Energy & Utilities

• Banking & Finance
• Commerce
• Information Technology

• Entertainment & Media
• Automotive
• Fuel & Energy
• Heavy Industry

• Telecommunications
• Transport
• Tourism
• Insurance


• Wide range of executed projects thanks to the extensive experience our professional consultants
• Solutions individually tailored to the requirements of every client
• High security standards of all completed projects
• Transparent proposals and attractive pricing
• Significant reduction of marketing and operational costs as a result of the flexible models of cooperation
• Full compliance of applications with client systems
• Constant access to information on the current results of the campaigns conducted via the online reporting system
• Modern solutions resulting from the cooperation with global technology leaders

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