Privacy policy

INFORMATION ABOUT THE PROCESSING OF PERSONAL DATA BY THE SERVICE PROVIDER:

Purpose of data processing

Legal basis of data processing

If you are a User of the Website, your personal data will be processed on the basis of legitimate interest of the Company, that is for the purposes stated in this Privacy Policy in section 1.3. above, or pursuant to your consent, if you have been asked for such consent by the Company.

 Article 6(1)(f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter as: “GDPR” in the case of legitimate interest of the Company.



Article 6(1)(a) of GDPR if you have been asked for such consent by the Company.

If you are a natural person carrying on business as a sole entrepreneur, aiming at entering into a contract with the Company, your personal data will be processed in order to (A) take steps prior to entering into a contract with you, (B) perform the contract, if it has been entered into, and claim amounts due, if any, and (C) comply with the obligations stipulated by the tax law and the accounting regulations.



Article 6(1)(b) of GDPR

Article 6(1)(c) of GDPR

Article 6(1)(f) of GDPR


If you are a representative of the Company’s contracting party, designated for contact with the Company, your personal data will be processed for the purposes arising from legitimate interests pursued by the Company, to assure contact with the contracting party and to verify whether the person contacting the Company is authorised to act on behalf of the contracting party, as well as in order to (A) perform the contract between the Company and the entity represented by you, and (B) comply with the obligations stipulated by the tax law and the accounting regulations.

Article 6(1)(c) of GDPR

Article 6(1)(f) of GDPR


Who will personal data be transferred to?

The recipients of your personal data may be – if you have given your voluntary consent –Pentragon Sp. z o.o. with respect to the recruitment process.



How long will personal data be stored?

If you are a User of the Website, your personal data will be stored for a period which is necessary in order to achieve the purposes stated in this Privacy Policy in section 1.3. above.

If you are a natural person carrying on business as a sole entrepreneur, aiming at entering into a contract with the Company, your personal data will be stored for the term of the contract entered into between you and the Company, and after such term until any claims, if any, are barred by limitation.

Furthermore, your personal data will be stored for a period required by the provisions of the tax law and the accounting regulations.

If you are a representative of a contracting party, your personal data will be stored for the term of the contract entered into between the entity represented by you and the Company, and after such term until any claims, if any, are barred by limitation.

Furthermore, your personal data will be stored for a period required by the provisions of the tax law and the accounting regulations.

What are your rights in connection with the processing of personal data?

If you are a User of the Website, you have the right to:

  • request access to your personal data,

  • request rectification of personal data,

  • request erasure of personal data,

  • restrict the processing of personal data,

  • data portability, consisting in the right to receive the above data and send them to another controller or to request, if technically feasible, that such data be sent directly to another controller (to the extent that data are processed in automated way and for the purpose of performance of a contract or pursuant to consent given).

  • lodge a complaint to a supervisory authority for personal data protection,

  • object to the processing of personal data (to the extent that data are processed in the Company’s legitimate interest).


If you are a natural person carrying on business as a sole entrepreneur, you have the right to:

  • request access to your personal data,

  • request rectification of personal data,

  • request erasure of personal data,

  • restrict the processing of personal data,

  • data portability, consisting in the right to receive the above data and send them to another controller or to request, if technically feasible, that such data be sent directly to another controller (to the extent that data are processed in automated way and for the purpose of performance of a contract or pursuant to consent given).

  • lodge a complaint to a supervisory authority for personal data protection,

  • object to the processing of personal data (to the extent that data are processed in the Company’s legitimate interest).

If you are a representative of a contracting party, you have the right to:

  • request access to your personal data,

  • request rectification of personal data,

  • request erasure of personal data,

  • restrict the processing of personal data,

  • object to the processing of personal data (to the extent that data are processed in the Company’s legitimate interest),

  • lodge a complaint to a supervisory authority for personal data protection.

Is the provision of personal data obligatory?

Data about Users of the Website are provided voluntarily. The provision of data is necessary in order to use the Website.

If you are a natural person carrying on business as a sole entrepreneur, the provision of personal data is voluntary but necessary for entering into a contract with the Company.

If you are a representative of a contracting party, the provision of personal data is voluntary but necessary for assuring contact with the Company.

Privacy Policy

General Information

  1. This Privacy Policy is applicable to personal data of users of the online website (hereinafter the “Users”) operating at the address www.contactcenter.pl (hereinafter the “Website”).
  2. The controller of personal data of the Website Users is the Service Provider, i.e. Contact Center Sp. Z o.o. with registered office in Warsaw, postal code 00-193, at ul. Stawki 2A (hereinafter also as the “Company”).
  3. Personal data of the Website Users are processed by the Service Provider for the purpose of operating the Website, and in particular for:
  1. ensuring smooth operation of the Website;
  2. explaining the circumstances of non-allowed use of the Website;
  3. creating internal reports and analyses (including statistical data on viewing Website pages);
  4. enhancing quality of the Website, and
  5. if applicable, sending by the Service Provider, in electronic form, of electronic newsletter ordered by the User to the indicated e-mail address.
  1. Contact data to the Personal Data Officer, of if he/she has not been appointed, to a person designated for co-ordination of personal data protection in the Company: odo_contactcenter@contactcenter.pl.
  2. The above person should be contacted in each case relating to the protection of personal data processed by the Service Provider.

Fulfilment of data subjects’ rights.

  1. Every individual (hereinafter the “Applicant”) has the right to apply to the Service Provider to: (A) confirm that the Service Provider processes his/her personal data, and to fulfil the right of access to his/her personal data; (B) request rectification of personal data; (C) request erasure of personal data or to restrict their processing; (D) request data portability, consisting in the right to receive the above data and send them to another controller or to request, if technically feasible, that such data be sent directly to another controller (to the extent that data are processed in automated way and for the purpose of performance of a contract or pursuant to consent given); (E) object to the processing of personal data (to the extent that data are processed in the Company’s legitimate interest).
  2. The above applications will be realised by the Applicant with due regard of the provisions of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – hereinafter „GDPR”). It means that in some cases enumerated in the GDPR provisions the data subject will not be eligible for the above rights.
  3. The application should be submitted in writing to the address: Contact Center Sp. Z o.o. ul. Stawki 2A, 00-193 Warsaw or by e-mail to the address: odo_contactcenter@contactcenter.pl In the event that no personal data of the Applicant are processed by the Service Provider (apart from the fact of processing the above data for the purpose of the application itself), the application will not be admitted and the Applicant’s data will be promptly erased.
  4. Promptly after having received the application, the Service Provider notifies this fact to the Applicant and records the information about the application in the register kept.
  5. The Service Provider reserves the right to verify the Applicant’s identity. Failure to verify effectively the Applicant’s identity because of reasons for which the Applicant is liable means failure to admit the application by the Service Provider, of which the Applicant will be promptly notified.
  6. The application is handled in the Service Provider’s respective unit designated for that purpose without undue delay, but within 10 days at the latest, counting from the day on which the application was received by the Service Provider. The way of handling the submitted application is consulted with the Data Protection Officer appointed by the Service Provider or, if no such person has been appointed, with the co-ordinator for personal data protection acting within the Service Provider’s organisation.
  7. The Service Provider shall provide to the Applicant an answer to the application within maximum three (3) weeks counting from the day of its receipt. In objectively complicated cases (i.e. requiring a lot of work on the part of the Company), the above time limit shall be extended to two (2) months, of which the Applicant is promptly notified. At the same time, the Service Provider shall take all efforts so that the time limit is not extended.
  8. As part of fulfilment of the right of access to data, data are indicated to the Applicant to the extent requested in the application. The scope of information covers:
  • the purpose of processing,
  • the categories of personal data subject to processing,
  • the recipients or categories of recipients to whom personal data have or will be disclosed, in particular recipients in third countries or international organisations,
  • the planned period of personal data storage, and if not possible, how such period is calculated,
  • if personal data were not collected from the data subject – any available information about their source,
  • the automated decision-making, including profiling, and material information about the principles for decision-making, as well as the significance and anticipated consequences of such processing for the data subject.
  • the right to request from the Company rectification, erasure of personal data and to restrict their processing, and to object to such processing (if such right is available),
  • the right to lodge a complaint to the supervisory authority.
  1. In the event of fulfilling the right of access to data and the right to data portability, the answer provided to the Applicant shall be enclosed with a copy of his/her personal data in commonly known and available machine-readable formats.
  2. Any and all complaints connected with the performance of this procedure should be lodged to the address of the Data Protection Officer (DPO) of the Service Provider or its co-ordinator for personal data protection (if DPO has not been appointed by the Company) to the following address: odo_contactcenter@contactcenter.pl The complaint will be handled without delay but within 7 days of its delivery at the latest, of which the Applicant will be promptly notified. The Applicant will be also notified about the fact that the complaint has been received. Information about the complaint is recorded in the register kept by the Company’s DPO/co-ordinator for personal data protection.

Other provisions

  1. If the Service Provider requests consent for the sending of commercial information by electronic way (e.g. via e-mail, text message, bluetooth and otherwise), the person who gave such consent has the right to withdraw the consent that has been given, by sending an e-mail to the address stated in section 1.4. above, writing “resignation” in the subject field.
  2. The Service Provider represents that it will take efforts to assure for the Users a high level of security when using the Website. Any incidents affecting the security of information transfer should be reported to the address stated in section 1.4. above.
  3. The Service Provider reserves the right to disclose selected information relating to the User to competent authorities or third persons which request the disclosure of such data pursuant to a relevant legal basis and in accordance with the provisions of the applicable law.
  4. Apart from cases indicated in section 1.18. above, information relating to the User will not be disclosedto any third person or authority without data subject’s consent.

Cookies and system logs

  1. The Service Provider informs that upon the User’s connection with the Website, information about the number (including IP) and type of the User’s terminal equipment from which connection is made appears in the Website’s system logs. The Service Provider informs that it will process, in accordance with the provisions of the applicable law, also data relating to the number (including IP) and type of the User’s terminal equipment, as well as the time of connection of the above persons with the Website and other operating data relating to the User’s activity. Such data are processed especially for technical purposes and in order to collect general statistical information.
  2. The Service Provider uses cookies (i.e. small text files sent to the User’s equipment, identifying it as necessary to simplify or cancel a given operation) in order to collect information connected with use of the Website by the User. Cookies enable to: maintain the User’s session; adjust the Website to the User’s needs; create statistical data on viewing the Website pages.
  3. The User may at any time change cookie settings. To that end, web browser settings for cookies should be changed. Such settings may be changed in particular so that automated service of cookies in the web browser setting is blocked or information about every placement of cookies in the User’s equipment is displayed. Detailed information about the possibility and ways of service of cookies is available in the settings of the software (web browser).
  4. Some pages of the Website and other means of communication with the Users may contain the so called “web beacons” (the so called electronic images, also called empty gifs). Web beacons enable to obtain information such as e.g. IP address of the computer to which a page with web beacon was loaded, page URL, page loading time, browser type as well as information contained in cookies, in order to evaluate the effectiveness of our advertising.

Hosting

  1. The Service Provider entrusts, pursuant to a contract in writing, the processing of all personal data provided by the User and other data referred to in this Policy to Contact Center Sp. Z o.o.., for the purpose of proper performance by the above company of the activities connected with hosting, administration, maintenance and management of the Website.
  2. Date when the Privacy Policy was last updated: 25 May 2018.
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