Information Services and Infoline

The infoline is undoubtedly the most important communication channel between a company and its customers. It is important to note that high customer satisfaction is directly linked to the ultimate success of the company.


Using our solutions, your clients can quickly and easily:
• Obtain information about your offer, products or services.
• Obtain all the necessary information on manufacturers or service providers.
• Purchase or activate a chosen service.
• Register or change personal details.
• Take part in various promotions.
• and many others…

Contact Center also provides technical support services to our clients. Please check the Help Desk page for more information.

Our infoline services operate 24/7.

Our consultants speak many foreign languages, including English, German, French, Spanish, Portuguese, Italian, Czech, Slovak, Latvian, Lithuanian, Romanian, Hungarian, Russian and Ukrainian.

We constantly develop the level of knowledge of the consultants who serve our clients’ info lines. We monitor their daily work and increase both their interpersonal and business skills through our training and coaching programs.

Your business clients can conveniently choose the channel of our info lines, whether it is voice, email, SMS or webchat.

An operational overview of the infoline service offered by Contact Center:

We offer our clients comprehensive infoline service support including:

• The ability to choose an easy 0 800 telephone number or standard number (eg. 0 22 555 55…).
• A highly-trained group of consultants.
• The ability to take advantage of state-of-the-art technology, such as automatic traffic support (IVR system plus TTS/ASR, advanced call routing, fax, email and SMS).
• Call recording and storage as well as an online platform to listen & review all the recordings.
• The ability to prepare an electronic call scenario & menu.
• Easy-to-read reports adapted to your individual needs.
• The ability to integrate our technologies with your own systems (CRM, billing systems etc.).

The benefits of cooperating with Contact Center:

• A noticeable cost reduction of your company’s customer service operations – you do not need to invest in your own call centre.
• A budget, which is always transparent – by outsourcing, you know exactly what the cost of the infoline will be in the given period.
• Time saving – we can activate your infoline immediately.

Case Study

Service to Sales

Initial Goals

Sales activities on customer infoline and technical support line:

• Improvement of the bonus system for consultants, implementation of the bonus system for outsourcing staff.
• Implementation of the process management system for inbound sales.
• Implementation of sales support tools.

Adaptation of the technical support hotline for sales activities.

Previously the sales of products had not been conducted via the technical support line.  The project was undertaken in order to add a process which would also introduce the sales of related products via the technical support line. The change in processes resulted in a successfully functioning technical support & sales infoline.

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