We are proud to announce that, for the third year in a row, we have been selected by the Polish Agency for Enterprise Development (PARP) to provide hotline services. This exceptional recognition reflects the trust PARP places in our team. Continuing this partnership is particularly meaningful to us—our previous work has already been recognized in the industry, including the “Best Partner Collaboration” award at the Polish Contact Center Awards 2025.
Another year of partnership brings not only the continuation of proven practices but also a range of innovations that will allow us to respond even more effectively to the needs of entrepreneurs. Under the new agreement:
We have expanded the consultant team to ensure greater availability and shorter response times.
Advanced AI solutions are being implemented in cooperation with Trimtab, a company within Arteria S.A. Capital Group.
Artificial intelligence will be integrated with the knowledge base and chat system, enabling consultants to provide fast and precise responses.
A new IVR system will enable applicants to independently check the status of their submissions.
Contact accessibility is being expanded—entrepreneurs will have access to five communication channels in both Polish and English.
The project covers inquiries and requests across four strategic programs implemented by PARP:
European Funds for a Modern Economy
European Funds for Eastern Poland
European Funds for Social Development
National Recovery and Resilience Plan
Through close collaboration with PARP, we support thousands of entrepreneurs in securing EU funds, implementing innovative projects, and developing their businesses in key areas of the Polish economy.
The project’s development is the result of a synergy between our team of consultants and Trimtab experts, who handle the technological side of the initiative. Combining customer service expertise with innovative AI tools allows us to set new quality standards in public sector contact centers.
We are proud to once again support the Polish Agency for Enterprise Development in initiatives that foster the growth of Polish businesses. We thank PARP for entrusting us with this responsibility and Trimtab for their invaluable technological collaboration.
