Omnichannel service is now standard for companies that value customer satisfaction.
For us, running multichannel customer service offices is daily reality and this is one of the reasons why we have successfully acquired a new Business Partner – one of the largest supermarket chains operating in Poland.
Our consultants answer enquiries asked by telephone, via e-mail, via online instant messengers, as well as those posted in comments on the shop's social media profiles. Furthermore, we are responsible for moderating discussions around our client's brand on the internet.
In performing this task, we were supported by Trimtab (IT systems specialists fromArteria Group S.A.) – drawing on their experience, they provided us with a tool to automate some of our content moderation tasks.
This comprehensive service is provided 7 days a week, and thanks to the work of our consultants, customers of the shop can receive immediate answers to their enquiries regarding opening hours, product availability, or loyalty programmes. We also assist with complaint processing and issues related to online orders.
In order to ensure the highest quality of customer service, it is important to entrust the entire spectrum of activities to one company, so that the consumer is served in a uniform manner, regardless of the communication channel they choose.
We are delighted that our new Client has chosen our services and we are grateful for the trust they have placed in us.
