We combine advanced AI technology with a personalised approach to each client. As a result, we handle 85% of enquiries automatically while maintaining a 98% satisfaction rate.
Automation is now becoming standard. Relationships remain an advantage.
We implement chatbots that enable automated text communication with customers. This solution relieves hotlines of the burden of handling routine, repetitive enquiries and reduces the waiting time for a response. This translates directly into building positive experiences and strengthening the customer's relationship with the brand.
We use artificial intelligence to provide answers, but also to understand users' intentions and needs and then, if necessary, to transfer complex cases to the right place in the service chain. Our chatbots can learn from customer interactions and continuously improve the quality of their responses.
24/7 availability all year round Customers receive a professional service at any time, at their convenience.
Scalable service Handling thousands of calls simultaneously without loss of quality, without queues or long waiting times, with personalisation.
Coherent brand identity Full alignment of the interface and communication language with the branding strategy.
Reduction in operating costs by 20% Automatic handling of routine enquiries while maintaining the high quality of interactions.
Increase in customer satisfaction by up to 30% Immediate answers combined with a seamless transfer of the enquiry to the expert with full context.
Personalisation Continuous improvement of responses based on customer interaction history and analysis of actual needs.
Support in 20 languages Global accessibility with local specificity and communication culture in mind.
(…) Cooperation with Contact Center sp. z o.o. has brought tangible benefits to our business operations and has been positively received by our end customers. We recommend Contact Center sp. z o.o. as a good, reliable and proven business partner in the provision of services.
It allows customers to receive answers to their enquiries even before they are directed to a consultant.
Our voicebots use automatic speech recognition (ASR) and natural language processing (NLP) algorithms to hold a smooth, natural and engaging conversation with the customer.
Each automated call is designed to make the customer feel listened to and understood; this takes the pressure off the team and gives them the opportunity to focus on tasks that require human expertise.
24/7 availability all year round
Professional voice support at any time.
Measurable increase in customer satisfaction
Up to 98% SLA by maintaining a natural flow of conversation.
Cost reduction by 20%
Automation of routine tasks while maintaining service standards.
Increase in process efficiency
Handling hundreds of calls simultaneously with full documentation.
Personalisation of interactions
Tailoring the tone and content to the customer's history and preferences.
Communication in the customer’s language
Providing service in 20 languages with the culture and specificity in mind.
Real-time analysis of emotions
Automatically adapting the conversation style to the mood of the caller.
(…) By collaborating with us, Contact Center Sp. z o.o. has shown that it is a proven, reliable and trustworthy provider of call center services and fully deserves to be recommended as a professional cooperation partner.
A tool for recording and analysing call data.
What makes us unique is our strategic, partnership-based approach. We want our clients' decisions to be based on concrete data and not just on intuition. That is why we use ASR and artificial intelligence, which allows us to deeply analyse every customer interaction.
Application examples:
Automatic documentation
Full transcription and analysis of calls without involving the team.
Analysis of up to 40,000 hours of recordings per day
Scalable analysis of large volumes of data in real time.
Intelligent content categorisation
Automatic tagging based on context, keywords and metadata.
Recognition of emotions and intentions
Tone of voice analysis for a better understanding of the customer experience.
Contextual information search
Quick identification of specific conversations and patterns.
Flexible data export
Integration with in-house systems.
Support for strategic decisions
Conversations with customers become a source of knowledge about the market and the needs of the audience.
Multiple languages
Handling conversations in multiple languages with contextual understanding.
