We are proud to announce that in this year’s edition of the Polish Contact Center Awards 2025, we won two awards in every category in which we submitted our projects. This is a unique recognition and a testament to the fact that our approach to customer service and team management is highly valued by industry experts.
The first award went to our project “Partnership for Success”, carried out in collaboration with Trimtab, a technology company within Arteria S.A. Capital Group – and the Polish Agency for Enterprise Development (PARP).
By combining the competencies and synergies of our teams, we created a comprehensive service model spanning over five communication channels. In 2024 alone, this enabled the efficient handling of over 77,000 inquiries while maintaining quality indicators far above the required standards. This award confirms that collaboration and the integration of expertise are key to success in projects of such scale and importance for entrepreneurs.
The second victory has a personal dimension. The title of “Best Project or Department Manager” was awarded to Tamara Wójcik, our Head of Operations. For nearly 15 years, she has successfully managed teams in dynamic and demanding environments. Currently, she leads an international medical project, overseeing a geographically distributed team that serves clients in 12 languages.
This recognition confirms that the strength of Contact Center lies in its people, their professionalism, commitment, and passion for their work.
Our approach has long been based on investing in people, developing their skills, and ensuring well-being. This enables us to attract and retain specialists who raise industry standards. At the same time, we consistently develop advanced technologies that support team operations and enable the delivery of projects at the highest level.
The Polish Contact Center Awards are the most prestigious industry competition in Poland, organized by the Polish SMB Marketing Association. Projects submitted are evaluated by over 100 experts, and distinctions are awarded only to companies and managers who set the direction for the entire market.
Contact Center’s double victory demonstrates that our strategy – combining experience, innovative technological solutions, and investment in people – is the right path, delivering measurable results.
These successes are the result of the daily, professional work of the entire Contact Center team. We thank all our employees for their commitment and contributions to project delivery, and our partners, especially Trimtab, for their invaluable technological cooperation.
