Information line for insurance company

Handling a large number of telephone inquiries from the company clients regarding general information about the insurance company, contact details and basic information about insurance products.

• Providing fully equipped seats and consultants from 8:00 to 22:00

• Recording 100% of calls and providing detailed reports

• Recording welcome announcement for the information line

Implementation of the project in accordance with the client’s expectations

• The project team selection

• Preparing a schedule for the campaign implementation

• Developing training materials with the client

• Training and coaching conducted jointly with the client

Stage 3:
• Campaign realisation
• Current control of results and reporting