Inbound and outbound campaigns for a corporation from a petrol sector

• Outsourcing of the entire customer service (individual and business) for the retail petrol station network in order to increase customer service efficiency.

• Handling information line enquiries, helpdesk, complains and realization of telesales campaigns

• Supporting basic products and services information lines offered by the client

• Conducting outgoing campaigns (telephone calls and SMS) in order to obtain new customers for the loyalty program and fleet program information

• Handling helpdesk enquiries from the retail fuel station network employees

• Handling e-mail complaints regarding loyalty program in accordance with the procedures defined by the client

• Automated IVR service informing loyalty program participants for example about number of missing points needed for a bonus

Implementation of the project in accordance with the client’s expectations

• The project team selection

• Preparing a schedule for the campaign implementation

• Developing training materials with the client

• Training and coaching conducted jointly with the client

Stage 3:
• Campaign realisation
• Current control of results and reporting (on-line, daily, weekly, monthly)

• Increase of customer service efficiency thus cost reduction