Case study

Handling a loyalty programme and outbound campaigns in the e-commerce industry

We created a multi-channel contact center for our Partner's end customers.

10 000

contacts serviced during outbound campaign execution

What challenges did we face?

* Servicing a loyalty programme.
* Providing information to consumers about the shops.
* Managing complaints and suggestions.
* Running cyclical outbound campaigns in order to update customer data and collect marketing consents.

What we did:

Preparation

01
We set up a dedicated project team.
02
We prepared training materials for consultants.

Implementation

We configured the IVR system.

We carried out training sessions.

Execution

During the implementation of the outbound campaign, we handled 10,000 contacts.

We provided customers with up-to-date shop information.

Results

During the project, we were able to increase customer satisfaction and streamline processes. This translated into 10,000 contacts handled.

10 000

contacts serviced during outbound campaign execution

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Handling a loyalty programme and outbound campaigns in the e-commerce industry

10 000

What challenges did we face?

What we did:

Preparation

Implementation

Execution

Results

10 000

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