Banner blindness refers to the phenomenon of instinctively, unintentionally ignoring advertising messages displayed on a website. It occurs because the user's cognitive system adapts to selectively receiving content, excluding so-called "noise." From a business perspective, banner blindness is detrimental because it reduces the effectiveness of customer acquisition efforts.
To counteract banner blindness, an advertiser can take actions such as:
The effectiveness of individual actions largely depends on the type of industry the business operates in and the characteristics of the target customer group. Other marketing channels for products and services, such as e-mail campaigns or telemarketing, are also worth considering.