Szukaj

Discover Contact Center

We are the largest Polish company in the contact center industry.

Discover Contact Center
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Over 20 Years of Experience

For more than 20 years we have been shaping the customer service market in Poland. We support our Business Partners in building relationships with their clients and expanding into foreign markets.

About us

More than a Contact Center

We specialize in designing and implementing advanced processes that support companies’ strategic goals. Instead of focusing on single interactions, we manage the entire customer experience ecosystem, taking responsibility for its consistency, efficiency, and impact on business results.

Within Arteria Customer Experience we combine the potential of modern technologies – AI and automation – with the irreplaceable knowledge and empathy of our experts. Thanks to this synergy we optimize operations and deliver measurable results, allowing our Business Partners to fully focus on developing their core activities.

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PARTNERSHIP

We are flexible – we modify and expand processes according to current needs. We understand that companies today are looking for a single, trusted Partner who is able to take responsibility for entire processes, not just individual services.

The Foundations of Our Efficiency

The Foundations of Our Efficiency

International Reach and Local Expertise

We operate globally, offering services in 20 languages, which gives the companies we work with the opportunity to expand effectively into new markets. We place great importance on understanding local cultural and business specifics. This knowledge enables our experts to create communication that builds positive relationships, regardless of the country or region.

The Foundations of Our Efficiency

People Empowered by Technology

We believe in the synergy of human relationships and modern technologies. We invest in solutions such as AI, voicebots, chatbots, advanced CRM systems, process automation, and data analytics.

We optimize operations and deliver measurable results. In our model, technology does not replace people – it supports them.

The Foundations of Our Efficiency

An Engaged Team and Responsibility

Every Partner working with us can count on the support of a dedicated account manager who ensures the quality of implemented processes. Our team of experts with extensive industry knowledge is the company’s greatest strength. We place emphasis on training, employee development, and effective onboarding. We provide a supportive work environment and ensure the highest ethical standards, which is why we carry out a number of initiatives in the area of sustainable development (ESG).

VALUES WE FOLLOW

Trust

Trust

We build it through transparency, reliability, and keeping commitments.

Effectiveness

Effectiveness

We focus on delivering measurable results and real business value.

Flexibility

Flexibility

We focus on delivering measurable results and real business value.

Partnership

Partnership

We act as part of our Clients’ teams, striving toward common goals.

Responsibility

Responsibility

We make every effort to build processes and deliver results.

Background

Our Mission

We support company growth through strategic partnership in optimizing and managing key business processes.

Why trust us?

We work with the largest brands on the market as well as emerging organizations. We offer the experience, support, and resources needed for growth. In our projects, we focus on quality and the synergy of people and technology.

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CERTIFICATES

We hold the international certificate ISO 27001 (Information Security Management), which confirms the highest standards in outsourcing contact center services, marketing, sales support, and IT solutions.

We have the largest contact center in Poland

We reduce operating costs by 20%,
using AI and automation.

We have one of the largest contact center facilities in Poland, based on integrated IT systems, independent telecommunications connections, and full redundancy, ensuring continuity of operations and operational security.

  • 01 11 locations – one system, one organization
  • 02 Integrated IT system
  • 03 Over 3,000 employees
  • 04 Independent telecommunications connections
  • 05 Over 2,000 workstations
  • 06 Full redundancy
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CONTACT

Improve your customer service!

Contact us!